This Privacy Policy explains how Vince ("we", "us", or "our") collects, uses, and shares information when you use our website, applications, and services (collectively, the "Services").
1. Information we collect
We collect information in the following categories:
- Account and profile data (e.g., name, email, organization, authentication identifiers).
- Usage data (e.g., pages viewed, features used, actions taken, timestamps, referral information).
- Device and log data (e.g., IP address, browser type, device identifiers, diagnostic logs).
- Customer content you submit for processing (e.g., VINs, listing URLs, uploaded photos/documents such as stickers or build sheets).
- Payment data (if you purchase a plan). Payment details are typically processed by our payment providers; we may receive limited billing information and transaction metadata.
2. How we use information
We use information to:
- Provide, maintain, and improve the Services.
- Process your requests and generate outputs (e.g., Truth Reports and audit findings).
- Monitor and secure the Services, prevent abuse, and debug issues.
- Communicate with you about your account, support requests, and service updates.
- Measure product usage and performance.
3. Analytics and cookies
We may use analytics tools (for example, Vercel Analytics) to understand how people use the Services. These tools may collect usage and device information. Depending on your browser settings, you may be able to control cookies or similar technologies through your device or browser.
4. How we share information
We may share information:
- With service providers who help operate the Services (for example, hosting, analytics, authentication, and payment processing).
- For legal and safety reasons if required by law or to protect rights, safety, and security.
- In connection with business transfers (e.g., merger, acquisition, or sale of assets).
5. Data retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may be able to delete or request deletion of certain data via account tools or by contacting support.
6. Security
We implement reasonable safeguards designed to protect information. No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain information. To submit a request, contact support@askvince.ai.
8. Children's privacy
The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date above.
10. Related terms
Your use of the Services is also governed by our Terms and Conditions.