These Terms and Conditions ("Terms") govern your access to and use of the Vince website, applications, and services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms.
1. Who we are
Vince provides dealer-focused listing audits, VIN decoding, and evidence-backed reports intended to help users identify potential issues in vehicle listings and related documentation.
2. Eligibility and accounts
- You must be at least 18 years old to use the Services.
- If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity on your account.
- You agree to provide accurate information and keep it current. We may suspend or terminate accounts that provide inaccurate or misleading information.
3. Subscriptions, billing, and refunds
If the Services include paid plans, you agree to pay applicable fees and taxes. Fees are non-refundable unless required by law or expressly stated at checkout. We may change pricing, plan limits, or included features with reasonable notice.
4. Acceptable use
You agree not to:
- Use the Services for unlawful, deceptive, or abusive purposes, including harassment or fraud.
- Reverse engineer, decompile, or attempt to discover source code or underlying models except to the extent permitted by applicable law.
- Interfere with the operation of the Services, including probing or scanning for vulnerabilities without authorization.
- Use automated means to access the Services in a way that materially impacts performance or violates our rate limits or policies.
5. Inputs, outputs, and user content
The Services may allow you to submit inputs (e.g., VINs, URLs, documents, images) and may generate outputs (e.g., findings, summaries, suggested copy). You retain your rights in your inputs. You are responsible for ensuring you have rights to submit any content and that doing so complies with law and third-party terms.
Outputs are generated automatically and may be incomplete, inaccurate, or outdated. You are responsible for verifying outputs before relying on them, especially for compliance, legal, safety, or commercial decisions.
6. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Vince DOES NOT PROVIDE LEGAL ADVICE. Any compliance-related checks or guidance are informational and must be reviewed by qualified professionals in your jurisdiction.
7. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Vince AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.
8. Indemnification
You agree to indemnify and hold harmless Vince and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your content, or your violation of these Terms.
9. Changes to the Services or these Terms
We may update the Services and these Terms from time to time. If we make material changes, we will take reasonable steps to provide notice (for example, by posting an update on this page). Your continued use after changes become effective constitutes acceptance.
10. Contact
Questions about these Terms? Contact support@askvince.ai.
11. Related policy
For details about how we collect and use data, see our Privacy Policy.